Refund and Returns Policy

Last Updated: November 9, 2026

Thank you for choosing Etsy Consultant. We are committed to providing high-value, actionable insights and strategic consulting for your Etsy business. Please review our refund policy regarding digital consultations, store audits, and academy memberships below.

1. Digital Services & 1-on-1 Zoom Consultations

Because our consultations, store audits, and personalized 12-point reviews involve dedicated, unrecoverable expert time and proprietary strategic analysis prepared specifically for your business:

  • Rescheduling: If you need to reschedule a booked Zoom consultation, you may do so with at least 24 hours’ notice prior to your scheduled session time at no extra charge.
  • Cancellations Prior to Service: Full refunds for consultation bookings are available if canceled at least 48 hours before the scheduled appointment time.
  • Completed Services: Once a 1-on-f Zoom consultation, mini-consultation, video critique, or store audit has been delivered or completed, no refunds can be issued due to the digital and intellectual nature of the service.

2. European Union (EU) Right of Withdrawal

If you are a consumer residing in the European Union, you legally have the right to withdraw from a service contract within 14 days of purchase, provided the service has not been fully performed.

  • By booking an immediate digital audit, video critique, or starting an active membership where service delivery begins instantly, you expressly request that performance of the service begins immediately and acknowledge that you waive your 14-day statutory right of withdrawal once the service or digital delivery has been fully executed.

3. Etsy Consultant Academy Memberships (Monthly / Yearly)

For subscription-based access to the Etsy Consultant Academy:

  • You may cancel your recurring subscription at any time through your account dashboard or billing settings. Your access will continue until the end of your current paid billing cycle.
  • Due to immediate, full access granted to the companion video courses, community resources, and structured materials upon joining, past monthly or annual subscription fees are strictly non-refundable.

4. Exceptional Circumstances

We care deeply about the success and satisfaction of our clients. If you believe there has been an extraordinary technical error, billing mistake, or exceptional circumstance regarding your purchase, please reach out to us directly. We review these situations on a case-by-case basis.

5. Contact Us

If you have any questions regarding our services, bookings, or this refund policy, please contact us at:

Email: enquiries@etsy-consultant.com
Phone: +357 963 499 13